Terms & Conditions


For orders placed by phone or mail order or online, all prices quoted are excluding VAT, and do not include delivery charges except where specified. All orders are subject to VAT at the prevailing rate if placed from within the UK or any other EU country. Products can be supplied directly to the EU without charging UK VAT if we are provided with a valid EU VAT number. 

All prices include all applicable EU import duties.


PAYMENT


Unless account facilities have been set up, we will require full payment before despatch. For special order items we may require a  deposit.
 

Payment can be made by credit / debit cards, cheque, postal order or bank transfer. 
 

DELIVERY POLICY

Stock items are generally despatched the same day as ordering, providing the order has been received and processed by 15.00 hrs that day, if placed by phone. Deliveries to UK mainland addresses are sent on an overnight carrier to arrive during business hours the following working day.

Please contact our office for details of freight costs and alternative freight services to UK destinations and other EU countries. An estimated delivery period will be given at the time of ordering on special order items.
 


DAMAGED GOODS

If goods are damaged in transit, this must be recorded in writing by the recipient at time of delivery. We must be notified within 24 hours of receipt of goods, however, we cannot accept responsibility for damage if the goods have been signed for as being “in good condition”. If goods are found to be faulty, incorrect or incomplete, we must be notified by phone within 48 hours of receipt and in writing within 7 days of receipt.
 

RETURNS, REFUNDS AND CANCELLATION POLICY

We are bound by and operate in accordance with the EU Distance Selling Directive (
http://www.hmso.gov.uk/si/si2000/20002334.htm) where applicable.
 

If an item is supplied incorrectly, or not ‘as specified’ in the order invoice/acknowledgement, we will refund the cost of the product and carriage. A refund can only be made by the same method as payment, i.e credit card or cheque. We must be notified in writing within 48 hours of receipt of goods.
 

We reserve the right not to accept returns for correctly supplied products (i.e.  as specially ordered by the customer).

Refunds for correctly supplied goods are at our discretion and we reserve the right to apply a 20% handling and re-stocking fee. The customer is responsible for any return carriage and insurance costs and must notify us of their intentions in writing within 7 days of receipt. Refunds will not apply if products are not returned in original packaging, or if used or damaged in any way.

 


WARRANTY CONDITIONS

All products supplied by us come with a manufacturer’s limited warranty, details of which are available at the point of sale. Warranty conditions do vary.  Please consult our sales office for details of individual suppliers’ product warranties.
 

Warranty claims cannot be accepted if the express conditions of operation and use are not adhered to. We cannot be held responsible for any consequential loss, loss or delays caused by factors beyond our control or negligence by any third party.


PRODUCT LIABILITY

We cannot accept any responsibility for damage caused to the product, or for damage or injury caused to a third party by the product, if the manufacturer’s conditions of operation and use are not fully complied with. Any product liability rests solely with the manufacturer of the product.
 

CONFIDENTIALITY AND CREDIT CARD SECURITY

Your credit card details are not held by us. We do not disclose your details to third parties. We may retain details of you (name, address, phone number) and/or your vehicle (VIN, make, model, year etc.) to enable faster future order processing.


PRIVACY

We do not pass your details to any third party. Your payment details are sent directly over a secure connection to our processing bank (HSBC) and are not stored or held by us or through our website.
 

We ask for your email address and/or telephone number in case we need to contact you with regard to your order or for delivery queries.


We do NOT sell your data to third parties.


If you have any queries regarding a purchase, please do not hesitate to contact us